Annual Upgrade and Support Plan. Renew your access to all Pro Tools releases and Avid Support included with any active PT HD subscription.
Got an Upgrade and Support plan that's about to expire
Extend your access to keep receiving all new releases for one year
Maintain your access to bonus plug-ins and support
Be sure to renew your plan before it expires or you'll need to reinstate it.
Avid Support For Pro Tools | HD
Billing and administration cases: Unlimited; response time within one business day
Troubleshooting-online support: Unlimited incidents; response time within four hours
Troubleshooting-phone: Unlimited calls, priority support