AMS Neve has announced an update to its warranty policy, extending coverage on all outboard products to three years for units ordered from April 7 onward. This extended warranty applies upon product registration and proof of purchase, offering longer-term support compared to the standard 12-month factory warranty.
This change applies specifically to outboard equipment and reflects an effort to provide extended protection for studio hardware over a longer ownership cycle. While AMS Neve products are built to precise manufacturing standards, the additional warranty period helps address potential component failures that can occur over time.
Alongside this update, AMS Neve continues to offer its established Neve Care program, which remains available for its console range. Neve Care is designed as an extended support option beyond the initial warranty period, providing ongoing service coverage for professional console systems.
All AMS Neve products are initially supplied with a 12-month factory warranty. During this period, servicing is handled by factory-trained technicians using dedicated diagnostic tools. Neve Care builds on this foundation by allowing console owners to maintain coverage after the original warranty expires.
The program includes access to technical support and repair services, with a focus on maintaining system performance using genuine AMS Neve components. The availability of a large inventory of original parts supports consistent servicing and helps preserve system integrity over time.
Neve Care benefits may include:
- Technical assistance via phone and email for operational and diagnostic support
- Replacement parts coverage, including shipping for both replacement and return of faulty components
- Servicing carried out with genuine AMS Neve parts
Neve Care is available across the AMS Neve console lineup. Consoles that are older than 12 months require a pre-coverage inspection by a support engineer before enrollment. Once approved, coverage runs on a yearly basis.
Customers interested in Neve Care can apply by submitting their console type and serial number, after which AMS Neve provides details on available options.
With the introduction of a three-year warranty for outboard gear and the continued availability of Neve Care for consoles, AMS Neve maintains a structured approach to product support across both portable and installed systems.
Customers interested in Neve Care can apply here by submitting their console type and serial number, after which AMS Neve provides details on available options. For those purchasing new outboard gear, registering your product ensures access to the full three-year warranty coverage, which can be completed here.